The Technology Based Restaurant – Guest post by Giles Morgan

The low hum was faint at first, slowly getting louder the more you concentrated on the sound, until eventually the black object broke over the horizon at first looking like a Blackhawk helicopter from a Hollywood blockbuster movie, then as it moved in a regimented fashion up and down the vines, its identity was revealed as a drone. Creating wine used to be about experience, gut-instinct and soil to name a few things guaranteeing a successful crop. Now its sensors, data, software and of course drones. Fitted with multispectral and visual sensors, these Drones collect multitudes of data determining the health of the vineyard (e.g. Crop Vigor) whilst on the ground, other sensors monitor temperature and soil. When the process gets to the bottling stage, an NFC (near-field communication) label is produced and placed on the bottle to be read throughout the supply chain from producer to logistics through customs and then to wholesale and finally the restaurant.

The restauranteur checks her cloud-based online platform and sees a visual representation of her food and wine stock supply chain. Three days previous, she had ordered a resupply of exotic ingredients for her head chef and can see where those supplies are in real-time on her interactive map. A warning notification pops up on her SiteSage Energy & Asset Management system alerting her that the temperature in one of the freezers in the restaurant kitchen is decreasing and that she has three hours to move supplies to another unit. Given that Restaurants use up to three times more energy than traditional commercial enterprises, the restauranteur is pleased to see that she has saved 10% energy in the last quarter. Sensors in the fridges allow her to see that there is enough spare capacity in the remaining fridges and organises for the food to be moved.

The restaurant manager arrives and fires up his Microsoft MICROS mTablet. He views analytical data on the previous day’s trading through the EPOS system. He then checks out the real-time view of the restaurant bookings for the day and sees several tables available during the first cover, at the click of a button, he pushes a marketing campaign into the Open Table mobile application to drive bookings. He analyses the evening reservations and wait lists, as well as the sales and inventory data. He uses the insights from this data to automatically update his staff coming in for the lunchtime session, a notification is also autonomously pushed to a group of temporary waitresses via the restaurants mobile employee app offering a shift this evening. The manager receives an almost instant notification from Sarah (a temporary waitress registered on the employee app) and the shift is confirmed back to her.

All the servers in the restaurant are equipped with mobile devices that can send orders directly to the kitchen. The craft beer and wine bottles (including the wine bottles from the vineyard) arrive and are lined up in the bar. The restaurant uses SteadyServ iKeg for managing their array of beers. Sensors attached to each keg tracks the type and style of beer, when it was delivered to the restaurant, when it was opened and of course when it will run dry. Spirits in the restaurant use smart spouts from BarVision that helps provide data insight from each pour. Everything is precisely monitored and integrated with EPOS (Electronic Point of Sales) systems.

On arrival from the logistics courier, each box is scanned and the data is uploaded to the cloud. Instant personalised emails are sent to relevant customers booked in for today offering them the chance to pre-order their favourite beer or wine before arriving, the drink list is automatically produced for the bar tender so that a seamless customer experience is created. A further email will be automatically sent to the customer after their evening offering them the opportunity to purchase a case of the wine or craft beer they enjoyed.

The doors open for lunch; every day when the doors open a bot fires a tweet to all the restaurants followers on Twitter with a link to today’s menu and a few special offers targeted at filling unsold tables over the next 7 days.

Customers start to arrive and as usual, people change their mind around which tables to sit at, the waitress checks her mobile tablet and with the swipe of a finger moves the customer to another table automatically rearranging the tables which don’t already have customers.

The couple sit down and use their mobile phones and apps such as Secret DJ to request their favourite music during their meal, requests are queued on the restaurants sound system and played in order, falling back on a playlist should there be a lack of requests.

Their drinks arrive immediately as they have already pre-ordered. The waitress hands the customers their mini slim line tablets which act as their menu’s. With every order, the menu is automatically updated removing customer disappointment if a particular item has sold out, in fact they won’t even know as it is silently removed from the screen.

According to Gartner, 6.4 Billion connected devices will be in use in 2016 with a staggering 5.5 million devices connecting every day and this will reach 20.8 billion devices by 2020. The Internet of Things (IoT) will support total services spending of $235 billion in 2016. Finally, by 2020 Gartner believes more than half of Major New Business Processes and Systems will incorporate some element of the Internet of Things.

Exciting times lie ahead with the use of IoT in many industries, that’s for sure. However, not without its dangers especially around security, and with so many devices connected comes the opportunity for hackers to use these devices to launch DDoS attacks which we have already seen in 2016. In addition to this, it’s important to remember the importance of having a robust management platform to monitor and support these large scale connected networks.

As a technologist and innovator, I’m excited by this revolution, if it also removes the disappointment of a corked bottle of wine or helps me discover new foods then even better. Chin! Chin!

 

Giles Morgan futureproofGiles Morgan,
Global Digital Leader |
Global TAS at EY ‘Misfit & Innovator’ M&A

The Power Of The Internet Of Things – Guest post by Jim Hunter (@theiotguru)

The term Internet of Things (or IoT) was coined in 1999.  Just what does this super generic moniker mean?  Literally, it means that physical devices are beginning to connect to the Internet.  If you think about that for a few seconds, technically that is what the Internet is. Physical devices connected together through a common network. The physical devices or “things” of the internet have been servers, routers, switches and all forms of connected compute devices. From that perspective, IoT, is the redefinition of what an internet thing is. More specifically, IoT is a redefinition of what a connected compute device is. The vast majority of theses new IoT connected computer devices will be sensors. Sensors that read, measure, collect and digitize the world around us.

Creating context

The reason sensors are so important is because they provide context. Today the most important devices to create context are those we carry with us. These include our mobile devices and in some cases wearable devices, that are loaded with sensors local to us.

Soon the most important devices will be those around us. In the near future, thousands of sensors will be fixtures in our environment that emit contextual data messages. These sensors will broadcast their contextual identifiers available that answer the questions of who, where, what, when and why to applications that are personal to you.  Sensors will measure and broadcast information about position, health, energy, radio strength climate, traffic, vibration, stress, noise, light … basically anything that can be measured and has value to mankind will be measured.  That measured information will be broadcast over a short distance to mobile devices that are within range.  For any given moment in time, a detailed digital picture of you and your surroundings can be captured for your private applications to consider.

IoT privacy issues

The personal and private nature of your data and identity require this design, as opposed to your device broadcasting its presence to other devices. This also means that creating informational infrastructure that works hand in hand with applications on personal devices is the future of the IoT, and a massive opportunity. This is not new. Essentially, this is how GPS location works. The GPS satellites broadcast small information messages that include their identity and the time. It is up to the personalized location devices to make those messages usable for a consumer. This design is also appearing in shopping situations, where stores broadcast location-specific RFID (Radio Frequency ID) to tell listening apps where products are in a store, and the application then converts those messages into product location information and related purchase deals for the user.

It is important to understand that there are a variety of ways to maintain security and privacy, even for the broadcasting RFID.  For example, a given ID could actually be an abstracted hash.  To make sense of an abstracted hash, the application would have to pass the hash to a decoder.  This decoder may be in a cloud or fog service.  The decoder may require authentication to decode the hash to the actual information pertaining to the RFID. This authenticated lookup also allows a given RFID, to decode into different information, depending on the authentication level of a given user.  For example, a teenager may get different information from an RFID than a parent or head of household may from the same RFID with the same application.  Most importantly, a given RFID may return completely different information, if decoded by completely different services.  For example, consider RFID 0088776655AB.  This RFID may decode to a value that results in displaying a fire hydrant for an emergency fire fighters Heads Up Display (HUD).  As well, the same RFID may decode to a no parking zone in a traffic application.  It may also decode as an obstruction warning for a person who is sight challenged.  Different apps can process the same IoT surroundings differently, which will enable a massive new wave of value add applications.

The above example, is just one of many of the value propositions of IoT.  With IoT, we are giving a voice to an unprecedented number of things that can measure every aspect of our world.  These things will provide context like we have never known before.  They will answer the questions of who, where, what, when and why.

jim hunter futureproof IOTJim Hunter,
Chief Scientist & Technology Evangelist at Greenwave Systems Inc.,
@theiotguru on Twitter